Privacy Policy
Last updated: January 28, 2025
1. Introduction
Serene River Migration Consulting ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serene-river.com and use our immigration consulting services.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Identification Information: Passport details, national ID numbers, date of birth, nationality
- Professional Information: Employment history, educational qualifications, work experience
- Financial Information: Income details, tax information, bank statements (when required for immigration applications)
- Family Information: Spouse and children details, family relationships
- Communication Records: Correspondence, consultation notes, application documents
2.2 Technical Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Cookie data and preferences
3. How We Collect Information
3.1 Direct Collection
- Consultation forms and intake questionnaires
- Email correspondence and phone calls
- Document submissions for immigration applications
- Meeting notes and consultation records
- Newsletter subscriptions and contact forms
3.2 Automatic Collection
- Website cookies and tracking technologies
- Server logs and analytics tools
- Email open and click tracking
- Form submission data
4. How We Use Your Information
4.1 Primary Uses
- Service Delivery: Providing immigration consulting services and preparing applications
- Communication: Responding to inquiries and providing updates on your case
- Legal Compliance: Meeting regulatory requirements for immigration services
- Document Preparation: Preparing and submitting immigration applications
- Client Support: Providing ongoing support throughout the immigration process
4.2 Secondary Uses
- Website Improvement: Analyzing website usage to enhance user experience
- Marketing: Sending newsletters and updates about immigration policies (with consent)
- Research: Understanding trends in immigration to improve our services
- Security: Protecting against fraud and unauthorized access
5. Information Sharing and Disclosure
5.1 Authorized Disclosures
We may share your information in the following circumstances:
- Government Authorities: Immigration authorities, visa offices, and regulatory bodies as required for application processing
- Service Providers: Translation services, document authentication services, and other professional service providers
- Legal Representatives: Lawyers or other professionals assisting with your case
- Business Partners: Trusted partners who assist in providing our services (under strict confidentiality agreements)
5.2 Legal Requirements
We may disclose your information when required by law, including:
- Court orders and legal proceedings
- Regulatory investigations
- Prevention of fraud or criminal activity
- Protection of our legal rights and interests
5.3 What We Don't Share
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
6. Data Security
6.1 Security Measures
We implement comprehensive security measures to protect your information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Strict access controls limit who can view your information
- Secure Systems: Regular security updates and monitoring of our systems
- Staff Training: Regular training on data protection and confidentiality
- Physical Security: Secured office premises with restricted access
6.2 Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
- Maintain business records as required by law
Generally, we retain client files for 7 years after the completion of services, unless required to retain them longer by law.
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
7.2 Cookie Management
You can control cookies through:
- Our cookie consent banner
- Browser settings
- Third-party opt-out tools
- Contacting us directly
Note that disabling certain cookies may limit website functionality.
8. Your Rights and Choices
8.1 Access and Correction
You have the right to:
- Request access to your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Request data portability
8.2 Communication Preferences
You can:
- Unsubscribe from marketing emails
- Opt out of non-essential communications
- Update your contact preferences
- Request to be removed from our mailing list
8.3 Exercising Your Rights
To exercise any of these rights, please contact us at:
- Email: [email protected]
- Phone: +6565088686
- Address: 3 Changi South Street 2, Singapore
9. International Data Transfers
As an immigration consulting firm, we may need to transfer your information internationally for application processing. We ensure that:
- Transfers are necessary for your immigration application
- Adequate protection measures are in place
- Recipient countries have appropriate data protection laws
- You are informed of any international transfers
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify you of significant changes via email
- Provide reasonable notice before changes take effect
13. Complaints and Disputes
If you have concerns about our privacy practices, please contact us first. We are committed to resolving any issues promptly and fairly. If you are not satisfied with our response, you may:
- File a complaint with the Singapore Personal Data Protection Commission
- Seek resolution through alternative dispute resolution
- Pursue legal remedies as available under applicable law
14. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
15. Governing Law
This Privacy Policy is governed by the laws of Singapore, including the Personal Data Protection Act 2012. Any disputes arising from this policy will be subject to the jurisdiction of Singapore courts.