Terms of Service

Last updated: January 28, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Serene River Migration Consulting ("Company," "we," "our," or "us") regarding your use of our immigration consulting services and website located at serene-river.com.

By engaging our services or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services or website.

2. Services Description

2.1 Immigration Consulting Services

Serene River Migration Consulting provides professional immigration consulting services, including but not limited to:

• Singapore Permanent Residence (PR) application assistance
• Work permit and Employment Pass application support
• Family visa and dependent pass applications
• Singapore citizenship application guidance
• Immigration document preparation and review
• Consultation and advisory services
• Application tracking and follow-up services

2.2 Service Limitations

Our services are advisory and consultative in nature. We do not:

• Guarantee approval of any immigration application
• Provide legal advice or representation
• Act as attorneys or legal representatives
• Make decisions on behalf of government authorities
• Provide services outside our areas of expertise

3. Client Responsibilities

3.1 Information Accuracy

You agree to:

• Provide complete, accurate, and truthful information
• Disclose all relevant facts and circumstances
• Update us promptly of any changes in your situation
• Provide all requested documents in a timely manner
• Inform us of any prior immigration applications or issues

3.2 Compliance and Cooperation

You are responsible for:

• Following all applicable laws and regulations
• Meeting deadlines and requirements set by authorities
• Attending appointments and interviews as required
• Paying all government fees and third-party costs
• Maintaining valid documentation and legal status

3.3 Communication

You agree to:

• Respond promptly to our communications
• Provide current contact information
• Check your email regularly for updates
• Notify us of any changes in contact details
• Communicate professionally and respectfully

4. Fees and Payment Terms

4.1 Service Fees

• All fees are quoted in Singapore Dollars (SGD) unless otherwise specified
• Fees are based on the scope of services agreed upon
• Additional services may incur additional charges
• Government fees and third-party costs are separate and your responsibility
• Fee estimates are valid for 30 days unless otherwise stated

4.2 Payment Terms

• Payment terms will be specified in your service agreement
• Payments are typically required before commencement of services
• Late payments may result in service suspension
• All payments are non-refundable unless specifically stated
• Payment methods accepted include bank transfer and credit card

4.3 Additional Costs

You are responsible for all additional costs including:

• Government application fees
• Medical examination costs
• Document translation and certification fees
• Courier and postage charges
• Third-party service provider fees

5. Confidentiality and Privacy

5.1 Confidentiality Commitment

We maintain strict confidentiality regarding all client information and agree to:

• Keep all client information confidential
• Use information only for providing our services
• Implement appropriate security measures
• Limit access to authorized personnel only
• Not disclose information without proper authorization

5.2 Authorized Disclosures

We may disclose your information when:

• Required by law or government authorities
• Necessary for application processing
• Authorized by you in writing
• Required to protect our legal rights
• Necessary to prevent fraud or illegal activity

6. Warranties and Disclaimers

6.1 Service Standards

We warrant that we will:

• Provide services with professional competence
• Use reasonable care and skill
• Follow industry best practices
• Maintain professional standards
• Act in your best interests within our expertise

6.2 Limitations and Disclaimers

We do not warrant or guarantee:

• Approval of any immigration application
• Specific timelines for government processing
• Particular outcomes or results
• Changes in immigration laws or policies
• Actions or decisions by government authorities

6.3 External Factors

We are not responsible for:

• Changes in immigration laws or policies
• Government processing delays
• Third-party service provider issues
• Circumstances beyond our reasonable control
• Client decisions that affect application outcomes

7. Limitation of Liability

7.1 Scope of Liability

Our liability is limited to the amount of fees paid for our services. We are not liable for:

• Indirect, consequential, or special damages
• Lost opportunities or income
• Emotional distress or inconvenience
• Costs incurred due to application rejection
• Damages exceeding our service fees

7.2 Client Acknowledgment

You acknowledge that:

• Immigration applications involve inherent risks
• No outcome can be guaranteed
• Government decisions are beyond our control
• You have been advised to seek independent legal advice
• You accept these limitations of liability

8. Termination

8.1 Termination by Client

You may terminate our services by:

• Providing 14 days written notice
• Paying all outstanding fees
• Collecting all documents and materials
• Confirming termination in writing

8.2 Termination by Company

We may terminate services if:

• You breach these Terms
• Fees remain unpaid after notice
• You provide false or misleading information
• Continuing services would be inappropriate
• We are unable to assist effectively

8.3 Effects of Termination

Upon termination:

• All work in progress will cease
• Outstanding fees become immediately due
• We will return your documents
• Confidentiality obligations continue
• No refunds will be provided unless specified

9. Intellectual Property

9.1 Our Intellectual Property

All materials, content, and intellectual property on our website and in our services remain our property, including:

• Website content and design
• Service methodologies and processes
• Templates and forms
• Trademarks and branding
• Proprietary information and know-how

9.2 Client Documents

You retain ownership of all documents and information you provide to us.

10. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters or acts of God
• Government actions or changes in law
• Labor disputes or strikes
• Technical failures or cyber attacks
• Pandemic or health emergencies
• Other unforeseeable circumstances

11. Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of Singapore courts.

12. Dispute Resolution

12.1 Initial Resolution

We encourage clients to contact us directly to resolve any concerns or disputes.

12.2 Mediation

If direct resolution is not possible, we agree to participate in mediation before pursuing legal action.

12.3 Legal Proceedings

Any legal proceedings must be commenced within one year of the issue arising.

13. Communications and Notices

All formal notices must be provided in writing to:

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with any service agreement, constitute the entire agreement between us and supersede all prior agreements and understandings.

17. Professional Standards

We adhere to professional standards and ethical guidelines established for immigration consulting services in Singapore. We maintain professional indemnity insurance and are committed to continuous professional development.

18. Contact Information

For questions about these Terms or our services, please contact us: